Managed IT & Helpdesk
Your outsourced IT department, on a fixed monthly fee
Computers, email, network and the day-to-day tech problems that eat your week — looked after by one accountable senior engineer you can ring or WhatsApp.
What's included
Everything a small team needs, nothing it doesn't
- Remote helpdesk for laptops, desktops, phones and tablets
- Microsoft 365 administration — users, licences, groups, mailboxes
- Patch management for Windows and key applications
- Endpoint protection and sensible firewall defaults
- Backups with periodic, tested restores
- New starter and leaver setup, done the same day
- A plain-language report you can actually read
How we respond
You contact the engineer who does the work — by WhatsApp, email or phone. Urgent, business-stopping issues jump the queue; routine requests are scheduled around your trading hours.
Specific response times and support hours are agreed in your service agreement. [CONFIRM response approach and hours]
Tiers
Three managed tiers
Feature lists below. Pricing is confirmed in a fixed quote — no assumptions published.
Essential
The basics, done properly, for a small team.
- Remote helpdesk for your computers, email and network
- Microsoft 365 administration (users, licences, groups)
- Patch management for Windows and key applications
- Endpoint protection and firewall basics
- Backups with periodic restore tests
- Quarterly plain-language report
- WhatsApp and email support, named engineer
Secure
Everything in Essential, plus the security controls that matter.
- Everything in Essential
- MFA enforced on every user, conditional access
- Intune device management (laptops, phones, tablets)
- Admin account clean-up and access reviews
- Phishing-awareness guidance for your team
- Password and secret management policy
- Breach-response runbook for your business
- Monthly report and review call
Secure + Compliance
For practices that handle sensitive personal information.
- Everything in Secure
- POPIA-ready IT controls documented for your attorney
- Formal access-review cycle with sign-off
- Data-retention and disposal schedule support
- Annual security review with a partner attorney
- Priority response and change windows
- Board-ready one-page risk summary
Who it suits
A good fit if…
Owner-run, 2–50 staff
You have no internal IT person and the office manager should not be fixing the printer.
On (or moving to) Microsoft 365
Email, Teams and files live in — or belong in — Microsoft 365 and you want it run properly.
Allergic to surprise bills
You want a fixed monthly number you can budget, and a named person who answers.
Frequently asked questions
What is included in managed IT?
Remote helpdesk for computers, email and network; Microsoft 365 administration; patching; endpoint protection; backups with restore tests; and a plain-language report. Higher tiers add MFA/conditional access, Intune, access reviews and a breach-response runbook.
How fast will you respond?
We do not publish a response-time guarantee we have not tested against our own delivery. Response approach and hours are confirmed with you in the agreement. [CONFIRM response approach and hours]
Do I have to move all my systems to the cloud?
No. We support hybrid setups. Many clients keep a line-of-business server and move email, files and identity to Microsoft 365. We recommend what fits, not what is trendy.
What size business is this for?
Owner-run businesses, roughly 2–50 staff, with no internal IT person. If you are much larger or have a full IT team, we may not be the right fit.
Can I cancel?
Managed agreements run on a fixed term with 30 days’ notice to cancel after that. We would rather earn the renewal than trap you.
Get a fixed quote for managed IT
Start with a free chat or an IT & Security Health Check. We will tell you honestly whether we are the right fit.