For MSPs · US · UK · Australia
A reliable Tier 2/3 bench your clients never see
White-label escalation and deep Microsoft 365, Intune and Entra ID specialism, delivered inside your PSA and under your brand — with a low-risk pilot before you commit.
What you get
Specialist capacity, without the headcount
White-label Tier 2/3 escalation
Hand off the hard Microsoft 365, identity and endpoint tickets. Your clients see your brand and your name throughout.
M365 / Intune / Entra specialist bench
18+ years administering these platforms at scale — Entra ID, conditional access, Intune, migrations and tenant clean-up.
Work inside your PSA
We operate in your tooling — for example ConnectWise — and follow your documentation and ticketing standards.
Mutual NDA & clear SLA
Confidentiality both ways, and an agreement that defines scope, response and clean hand-back.
Time-zone overlap
Based in South Africa (SAST, UTC+2), overlapping US mornings, UK business hours and Australian early mornings. [CONFIRM hours]
No partner-claim inflation
We do not misrepresent CSP or partner status. You get the technical depth; you keep the commercial relationship.
Engagement models
Three ways to use the bench
Per-ticket
Escalations billed per resolved ticket, with clear scope on each.
Block hours
Pre-purchased hours drawn down as your bench — predictable cost, flexible use.
Part-time dedicated technician
A named specialist reserved for your clients on an agreed schedule.
No list prices are published here — commercial terms are agreed per partnership.
How to start
Low-risk, on your terms
- 1
Discovery call
We agree scope, tooling, documentation standards and escalation criteria.
- 2
Mutual NDA & SLA
A clear agreement covering confidentiality, brand, response and hand-back.
- 3
Free 5-hour pilot
Real tickets, under your brand, so you judge the work before committing.
Frequently asked questions
Are you a competing MSP?
No. We work white-label under your brand as an escalation bench. Your clients never see our name unless you want them to.
Which tools do you work in?
We work inside your own PSA — for example ConnectWise — and your documentation and ticketing standards. We adapt to your stack rather than pushing ours.
What are your time-zone hours?
We are based in South Africa (SAST, UTC+2), which overlaps well with US mornings/early afternoons, UK business hours and Australian early mornings. [CONFIRM hours]
How do we start?
A free 5-hour pilot on real tickets, under a mutual NDA and a clear SLA. Low risk, and you judge the work before committing.
Test us on real tickets
Start with a free 5-hour pilot under your brand. If the work is not a fit, you have lost nothing.